Service Request Ticket - # 17718

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2006 01:55 PM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Nov 07, 2006 09:21 AM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Nov 07, 2006 09:21 AM 
****This is an email**** 
((sent to Marjory))
The problem with the addon bar has been occuring
with Google Toolbar since the upgrade.  The good
news, in the case of the Google Toolbar, is that
IE7 has it "built in."  What is the name of the
toolbar that you wish to use? 

Chances are that the toolbar you want to use does
not have a version new enough to work with IE7. 
This means we would have to wait for them to put
out a new one, download it, and reinstall it then.

Meanwhile, I am going to close out this task.  Let
me know what the name of the toolbar is and I will
look into it.

Ronni Luchterhand
IT Service Technician
(503)838-8925
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Jonathan Guillen Nov 06, 2006 02:53 PM 
User removed the toolbar from explorer and is 
able to use attachments now, but she would still 
like to be able to make attachments while having 
the toolbar available. She is requesting that we 
investigate this and notes that it is a lower 
priority thing.
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Jonathan Guillen Nov 06, 2006 01:57 PM 
Problem started with the upgrade to IE7. When 
user tries to perform an attachment in 
communication express, explorer reports an error 
concerning an addon tool bar and closes all 
instances of explorer, making it impossible to 
send attachments. Advised the user that she use 
Firefox to send attachments for now.
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