Service Request Ticket - # 17722

Service Request Information

CONTACT Name Sauer, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2006 03:13 PM
Department Business Services Phone 88499
Location Email sauerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051113[Edit Inv] (opens in a new window) Bldg/Room AD 004E
Service Tag Description HP LaserJet 2420 Printer #Q5956A#ABA
Serial No. CNGKK97606 Location ADMIN Basement

Model Q59556A Hostname
Notes hooked to Hawking Jet direct W#20051111 NIC:00-0E-3B-00-87-B7 Ink/Toner Refill

Wired NIC 00:0E:3B:00:87:B7

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Nov 07, 2006 02:45 PM 
Task reassigned to Michael Orr.
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Michael Orr Nov 07, 2006 02:45 PM 
Called him. he said the problem was fixed.
Evidently the menu bar was turned off by default
and he just had to go into the tools menu to turn
it on and he could print normally. Closing ticket.
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Jonathan Guillen Nov 06, 2006 03:24 PM 
IE7 that is.
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