Service Request Ticket

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Service Request Information

CONTACT	Name	Sprenger, Cindy	Date	Nov 07, 2006 09:08 AM
	Department		Phone	14006
	Location		Email	sprengec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030762 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	7PC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047503, Dreamweaver MX 2004 from P0049292
	Wired NIC	00:0C:F1:E9:FA:54

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Nov 21, 2006 10:53 AM	Task reassigned to Brian Smith.	Add Attachment
Michael Orr	Nov 16, 2006 02:43 PM	Called, left vm for times to come by.	Add Attachment
Michael Orr	Nov 15, 2006 11:47 AM	Called. her vm message said she wouldn't be in the office until 11/15 (which is today). Left vm for times to come by.	Add Attachment
Ronni Luchterhand	Nov 15, 2006 09:14 AM	tried calling, didn't leave message	Add Attachment
Ronni Luchterhand	Nov 15, 2006 09:13 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Michael Orr	Nov 14, 2006 02:40 PM	Called to see if she was in. No answer. Didn't leave a vm since Ronni left one this morning.	Add Attachment
Ronni Luchterhand	Nov 14, 2006 09:06 AM	could not get the machine to replicate the error. Called and left her a vm to call us back when she was in the office.	Add Attachment
Ronni Luchterhand	Nov 14, 2006 08:59 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Nov 14, 2006 08:59 AM	heading over	Add Attachment
Audrey Macken	Nov 09, 2006 03:17 PM	She said that this is doing the exact same thing again. She said she will be gone until next week, but there will be someone around to open her office.	Add Attachment
Ronni Luchterhand	Nov 08, 2006 09:57 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Nov 08, 2006 09:56 AM	taken care of	Add Attachment
Ronni Luchterhand	Nov 08, 2006 09:33 AM	heading over	Add Attachment
Courtney Wehner	Nov 08, 2006 09:00 AM	SHe will be available anytime before noon.	Add Attachment
Ronni Luchterhand	Nov 08, 2006 08:53 AM	called, left vm for times available	Add Attachment
Audrey Macken	Nov 07, 2006 03:18 PM	She will not be in today, but someone will be in the office, otherwise she will be in tomorrow.	Add Attachment
Audrey Macken	Nov 07, 2006 03:17 PM	It was working fine, until she rebooted her computer, now she doesn't have the normal background screen and it is still giving her the same problems as before.	Add Attachment
Brian Smith	Nov 07, 2006 10:51 AM	a lot of updates. but hopefully the wsus will fix it.	Add Attachment
Brian Smith	Nov 07, 2006 10:10 AM	going over.	Add Attachment
Courtney Wehner	Nov 07, 2006 09:10 AM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Nov 07, 2006 09:09 AM	She cannot use the internet either. She tried rebooting and this is still not working. She is around all morning.	Add Attachment