Service Request Ticket - # 17739

Service Request Information

CONTACT Name Shell, Colleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2006 09:17 AM
Department Student Health & Counseling Center Phone 88058
Location Email shellc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050919[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. DXLMW81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0055522

Wired NIC 00:12:3F:BF:A0:97

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Nov 07, 2006 09:29 AM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Nov 07, 2006 09:29 AM 
had to change account password to network
password, then worked
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Courtney Wehner Nov 07, 2006 09:19 AM 
I told her to try her network password but that 
did not work for either. She said that is is not 
working for Outlook. All it tells her is to enter 
password. She tried to go to wou.edyu/newmail and 
it let her in.
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