Service Request Ticket - # 17773

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2006 08:11 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030716[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3XC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:1A:38


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Joan Guralnick Nov 08, 2006 03:11 PM
I have no idea why this made a difference but, I 
went into Windows, temp and deleted all files in 
there.  Then when Lenore logged in the machine 
created a profile for her.  I copied over her 
dsktop and all is well.
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Joan Guralnick Nov 08, 2006 02:36 PM
I also ran spybot and adaware in safemode.  That 
discovered a bunch of stuff but not anything 
unexpected.  I also ran a harddrive diagnostic 
but that was when I thought the machine was 
freezing up on me but it turned out to be that 
clever mouse!
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Joan Guralnick Nov 08, 2006 02:35 PM
This is bizarre, and I'm not just talking about 
her *&^$^% mouse settings.  Windows was not 
recognizing her profile and now it will not 
create a profile for her. I ran the "profile 
cleaner" nothing.  I copied her desktop file to 
my share and deleted her profile thinking to 
force it to build a new healthy profile that I 
could then copy her desktop to.  When she logs 
in, it sets her up on the network but does not 
create a profile for her.
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Joan Guralnick Nov 08, 2006 10:24 AM
went to look at this.
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Joan Guralnick Nov 08, 2006 10:24 AM
Task reassigned to Joan Guralnick.
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Courtney Wehner Nov 08, 2006 08:13 AM
She will be gone for the next hour and a half but 
her office will be open and computer on.
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Courtney Wehner Nov 08, 2006 08:13 AM
Then when she logged back on it said looking for 
files. It still took her to a different desktop. 
Her icons are all missing. 
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