Service Request Ticket

Service Request Information

CONTACT	Name	Lambert, Paul	Date	Nov 08, 2006 03:49 PM
	Department	University Computing Solutions	Phone	88003
	Location		Email	lambertp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040637 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Latitude D610, Pentium M, (2.00GHz), 14.1 SXGA+
	Serial No.	41DGW61	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0051621
	Wired NIC	00:11:43:45:7E:D4
	Wireless NIC	00:0B:7D:15:A3:E4

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Nov 21, 2006 10:18 PM	Single Warranty Parts Requests Confirmation Your Warranty Parts Request for Service Tag # 41DGW61 has been received at Dell. Warranty Parts Request Tracking # 8811847 has been assigned to your request. Request Submitted : Nov 22, 2006 00:18 Central Time WPR Tracking # : 8811847 Service Tag : 41DGW61	Add Attachment
Brian Smith	Nov 09, 2006 09:54 AM	Task reassigned to Joe Crowe.	Add Attachment
Brian Smith	Nov 09, 2006 09:54 AM	I ran the diagnostic test on it. It had an error on the DST Short test (hard drive) Error code: 1000-0146 Service Tag 41DGW61	Add Attachment
Brian Smith	Nov 08, 2006 04:04 PM	i will take a look at this later.	Add Attachment
Brian Smith	Nov 08, 2006 04:04 PM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Nov 08, 2006 03:56 PM	He says this is important because he uses this computer everyday. Paul also says that one of the rubber feet on the laptop is missing.	Add Attachment
Courtney Wehner	Nov 08, 2006 03:51 PM	Him and Joan both looked at it and they cannot figure out why it will not boot. There is nothing critical on the hard drive Paul says	Add Attachment