went over, was working.  She says thank you.

(What I did before... I had to kick it out of mash
and back into because it was not registering the
network at all.  No drives, right click, my
computer, the section for changing name/domain was
grayed out.  It fixed it for my profile, but she
was in class so I was unable to have her log on to
test it.)

****This is an email****
Thanks for coming in to fix my computer.  I tried
to open up "My Documents" and still does
not open at all.  What do I need to do next to get
it open? 

Task reassigned to Ronni Luchterhand.

I meant the phone not computer

SHe thinks that it is frozen, she cannot access 
anything under Start either. She tries to open up 
the internet and it does nothing. She is deaf, 
and so you cannot call her. She said that she 
will be back in her office at 9:20a. Hopefully 
someone can be there then she says.