Service Request Ticket - # 17811

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2006 10:21 AM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 09, 2006 10:57 AM 
alt+F4 reset her interface.
 Add Attachment
Brian Smith Nov 09, 2006 10:42 AM 
Task reassigned to Brian Smith.
 Add Attachment
Brian Smith Nov 09, 2006 10:35 AM 
Task reassigned to Alex Ichinoe.
 Add Attachment
Courtney Wehner Nov 09, 2006 10:26 AM 
She would like a call when/if this gets figured 
out. She needs them closed so she can open them 
in one server and continue her work today.
 Add Attachment
Courtney Wehner Nov 09, 2006 10:25 AM 
She then came back and the screen took her back 
to the log in page and to a different server. She 
then left again and the same thing 
happened;taking her to a different server. So she 
now thinks that she has files open in two 
different servers and she wants them closed. She 
does not know which servers they are so I do not 
know how much you can help. her username is: 
beairds
 Add Attachment