Service Request Ticket - # 17838

Service Request Ticket - # 17838

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Deardorff, Pamela	Date	Nov 10, 2006 08:28 AM
	Department	The Research Institute	Phone	88780
	Location		Email	deardop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050367 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	7XBKG81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054489
	Wired NIC	00:12:3F:97:B7:AC

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Tracking

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Nov 13, 2006 09:13 AM	setup and working. Told her to call us if it started acting up again.	Add Attachment
Ronni Luchterhand	Nov 13, 2006 08:57 AM	taking it over	Add Attachment
Myron Hoeckle (Student)	Nov 13, 2006 08:52 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Myron Hoeckle (Student)	Nov 13, 2006 08:52 AM	I have just returned from Micheal Wards office, please deliver this Thanks	Add Attachment
Courtney Wehner	Nov 13, 2006 08:33 AM	She called and said that she is in her office now.	Add Attachment
Myron Hoeckle (Student)	Nov 13, 2006 08:13 AM	called no one home.	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 04:40 PM	will return on Monday in the AM.	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 02:07 PM	let it run for good part of the afternoon. seems fine now. running it through some shutdowns and restarts to see if it happens again.	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 02:04 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Ronni Luchterhand	Nov 10, 2006 10:50 AM	It has been running for over 30 minutes now without error. Will leave it running. (It is setup on the extra desk by Brian, Mike and my desk areas) Please check it periodically and note if it shuts down again.	Add Attachment
Ronni Luchterhand	Nov 10, 2006 10:06 AM	just turned off, going to try to replecate the previous error now	Add Attachment
Ronni Luchterhand	Nov 10, 2006 09:42 AM	reseated heatsink (with new thermal paste). It boots up, I can log in, and I am running a virus scan now. It has been on for over 5 minutes without problem now. Will leave it on to see if the problem returns at any point. ((Also, most of the thermal paste that was on the processor before I opened it was gone.))	Add Attachment
Audrey Macken	Nov 10, 2006 08:29 AM	When she turns on her computer, it immediately turns off again. This has happened several times this morning, and she is unable to work.	Add Attachment