Service Request Ticket - # 17857

Service Request Ticket - # 17857

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Service Request Information

CONTACT	Name	Przybylowski, Moira	Date	Nov 13, 2006 08:47 AM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	przybym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010182 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0032832; PIII-1Ghz
	Serial No.	4JGPQ01	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:02:B3:2A:9D:56

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Joe Crowe	Nov 21, 2006 10:21 PM	I'm not sure what you wanted me to do with this....	Add Attachment
Joe Crowe	Nov 21, 2006 10:21 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Nov 20, 2006 11:50 AM	Task reassigned to Joe Crowe.	Add Attachment
Brian Smith	Nov 20, 2006 11:50 AM	the computer is not automatically mapping MyDocuments to the H:	Add Attachment
Brian Smith	Nov 20, 2006 11:40 AM	she too must have been saving her documents off the network. I have her machine here that I will get docs off of.	Add Attachment
Courtney Wehner	Nov 20, 2006 10:02 AM	You will need to call her for times.	Add Attachment
Courtney Wehner	Nov 20, 2006 10:01 AM	She called and said that BJ Rosenblad's documents were recovered but hers were not.	Add Attachment
Myron Hoeckle (Student)	Nov 13, 2006 04:43 PM	new machine maps drives just fine...	Add Attachment
Brian Smith	Nov 13, 2006 01:29 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Brian Smith	Nov 13, 2006 01:15 PM	Task reassigned to Brian Smith.	Add Attachment
Jonathan Guillen	Nov 13, 2006 01:02 PM	User called back, saying she was told that a tech would come by but no one has. She needs the documents for her upcoming class at 1.	Add Attachment
Courtney Wehner	Nov 13, 2006 09:07 AM	Tricia told me to make you aware of task #17787. It has to do with this machine.	Add Attachment
Courtney Wehner	Nov 13, 2006 09:02 AM	Called Techs and left a message.	Add Attachment
Courtney Wehner	Nov 13, 2006 09:01 AM	BJ Rosenblad who shares this office and the same computer says that she is having the same problems too.	Add Attachment
Courtney Wehner	Nov 13, 2006 08:52 AM	She called back after rebooting and nothing has changed.	Add Attachment
Courtney Wehner	Nov 13, 2006 08:47 AM	She will be there at 11:30a. She was on her computer last Monday and it was working ok she thinks.	Add Attachment