Service Request Ticket

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Nov 13, 2006 09:35 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020022 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	P0038198; Dimension 4500, P4 -2.0GHz
	Serial No.	33TBM11	Location	PDR
	CPU	Pentium 4-2.0GHz
	OS	Unknown	Software
	Wired NIC	00:07:E9:00:81:E2

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Tracking

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Nov 29, 2006 09:32 AM	the vcs needed reseating, they hadn't been fully locked in. But once I tightened everything up, it started working just fine.	Add Attachment
Ronni Luchterhand	Nov 29, 2006 09:01 AM	heading over to finish up	Add Attachment
Myron Hoeckle (Student)	Nov 29, 2006 08:59 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Myron Hoeckle (Student)	Nov 29, 2006 08:18 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Joe Crowe	Nov 28, 2006 03:00 PM	Card is in the outbox.	Add Attachment
Joe Crowe	Nov 28, 2006 03:00 PM	Card in. Please use the regular VGA before using the s video to vga adapter.	Add Attachment
Joe Crowe	Nov 20, 2006 05:32 PM	card ordered.	Add Attachment
Joanie Kinnaman	Nov 20, 2006 02:26 PM	Task reassigned to Joe Crowe.	Add Attachment
Joanie Kinnaman	Nov 20, 2006 02:26 PM	ordered video card today, will let you know when it arrives. P0059627	Add Attachment
Joanie Kinnaman	Nov 17, 2006 08:21 AM	entered purchase request. Is this a defective video card from when I purchased it in August 2006?	Add Attachment
Joe Crowe	Nov 16, 2006 04:22 PM	Hi Joanie, Since the search function of purchaserequest stinks...Can you order another video card like the last one we got for the helpdesk? Charge to maint.	Add Attachment
Joe Crowe	Nov 16, 2006 04:21 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Brian Smith	Nov 13, 2006 12:33 PM	Task reassigned to Joe Crowe.	Add Attachment
Brian Smith	Nov 13, 2006 12:33 PM	just need to order a new video card.	Add Attachment
Brian Smith	Nov 13, 2006 11:33 AM	Task reassigned to Brian Smith.	Add Attachment
Ronni Luchterhand	Nov 13, 2006 11:23 AM	video card was causing the problem. Removed then faulty one and set the other screens up. They've got 5 screens out of 7 working. They need 6 to be able to view all the cameras they need!	Add Attachment
Courtney Wehner	Nov 13, 2006 10:49 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Courtney Wehner	Nov 13, 2006 09:36 AM	John rebooted and now the whole computer is froze. He called us because now he needs a tech to go over there. In front of PS at the main desk.	Add Attachment