Service Request Ticket - # 17866

Service Request Information

CONTACT Name Carter, Brynn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2006 12:30 PM
Department College of Education Phone 88918
Location Email carterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030744[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CBC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320

Wired NIC 00:0C:F1:E9:F9:62

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Adam Bates Nov 22, 2006 01:01 PM 
Tried again today, seems to be working fine.
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Ronni Luchterhand Nov 22, 2006 10:54 AM 
was in the area, stoped by, no one home
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Ronni Luchterhand Nov 22, 2006 09:57 AM 
Task reassigned to Ronni Luchterhand.
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Michael Orr Nov 21, 2006 03:40 PM 
Called and left vm asking for either times to come
over when she'll be there or to know if this isn't
an issue so we can close ticket.
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Joe Crowe Nov 20, 2006 03:04 PM 
HELPDESK:  PLEASE RADIO TECHS IF SHE CALLS BACK. 
TELL THEM THAT JOE ASKED THEM TO DROP WHAT THEY
ARE DOING AND DO THIS.
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Audrey Macken Nov 17, 2006 08:06 AM 
She will be in class from 9 to noon, leaving 
after that. Someone will be around upstairs to 
open the door.
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Michael Orr Nov 16, 2006 02:11 PM 
Called and left vm to see if I could come by today.
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Courtney Wehner Nov 15, 2006 11:18 AM 
She called and said that she will be in between 
12p and 4:45p
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Joe Crowe Nov 14, 2006 04:04 PM 
also called her
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Brian Smith Nov 14, 2006 10:18 AM 
called for times available.
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Ronni Luchterhand Nov 14, 2006 09:53 AM 
recon sweep, no one home
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Ronni Luchterhand Nov 14, 2006 09:26 AM 
Task reassigned to Ronni Luchterhand.
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Audrey Macken Nov 13, 2006 12:33 PM 
Her computer will not let her save a Word 
document that she has been working on and is also 
not letting her print.
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