Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Nov 13, 2006 06:51 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20051070 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
	Serial No.	FJB2V91	Location	PDR
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS	Unknown	Software	no MS Office pkg purchased Install StarOffice 8
	Wired NIC	00:15:C5:10:4B:13
	Wireless NIC	00:16:CE:45:62:17

TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Nov 15, 2006 09:42 AM	got it taken care of. stayed there while it was logged into.	Add Attachment
Ronni Luchterhand	Nov 15, 2006 09:24 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Nov 15, 2006 09:24 AM	heading over	Add Attachment
Courtney Wehner	Nov 15, 2006 09:22 AM	When Angie tries to log onto the laptop now cannot get in. It is a universal password and it is not working now. It says Mash is not available when she tries to use her own log in and when she uses the universal log in it tells her that the password is not available.	Add Attachment
Ronni Luchterhand	Nov 15, 2006 09:06 AM	returned it, and talked to Angie	Add Attachment
Courtney Wehner	Nov 15, 2006 08:52 AM	Angie Barry called in and wanted to know the status and wanted to find out if it was caused by the student that checked it out...if you can tell or not?	Add Attachment
Ronni Luchterhand	Nov 14, 2006 10:33 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Nov 14, 2006 10:33 AM	won't start up in safe mode. ghosting now	Add Attachment
Ronni Luchterhand	Nov 14, 2006 10:19 AM	heading over	Add Attachment