Service Request Ticket - # 17915

Service Request Information

CONTACT Name Nevius, Frank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2006 12:35 PM
Department Humanities Division Phone 88537
Location Email neviusf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030659[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FL80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:F9:2F

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
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Public
Entered by Date Memo
Adam Bates Nov 15, 2006 02:03 PM 
Its fixed!
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Michael Orr Nov 15, 2006 01:16 PM 
Left message asking him to call us and let us know
if this is fixed or not.
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Michael Orr Nov 15, 2006 01:14 PM 
Went over and checked it out. Was unable to play
sound files on his login. Gave message that
something was wrong with the sound device even
though device manager showed it as fine. Also got
svchost error. Rebooted, logged in as myself, ran
the script and downloaded updates. Rebooted.
Everything worked fine on my login, but Frank had
to go to class so he wasn't there to log in as
himself and check.

If there are further problems it may lie in his
profile as everything worked fine on my login and
he is listed as an administrator on the box.
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