Service Request Ticket - # 17922

Service Request Information

CONTACT Name Pettenger, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2006 03:23 PM
Department Social Science Phone 88301
Location Email pettengm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030128[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Pentium 4 Processor
Serial No. 23VYC31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office XP Pro (P0044157)
TECHS Submitted by Cinthya Mendez Contact cimende@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 15, 2006 04:41 PM 
Task reassigned to Brian Smith.
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Brian Smith Nov 15, 2006 04:41 PM 
I went over and ran the superbat, hopefully that 
will work for her.
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Cinthya Mendez Nov 15, 2006 03:26 PM 
Another update failure, says it has happened last 
wednesday and is happening again today. She can't 
print, can't connect to the internet and can't 
open her h-drive. Her computer gives her a 
message saying it failed to update and she said a 
few other people are having the same issues.
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