Service Request Ticket - # 17927

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2006 06:39 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030545[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2MS6Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office PRO 2003 from P0047320, Dreamweaver MX 2004 from P0049368 upgraded to Dreamweaver CS3 on P0062912 10-2007 moved to W#20080599, Adobe Acrobat Pro v7 from P0058744 moved to W#20080599

Wired NIC 00:0C:F1:E7:DB:8C

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 16, 2006 10:24 AM 
svcthis and wsus.  Hopefully we wont get a call 
about it tommorow.
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Brian Smith Nov 16, 2006 09:50 AM 
Task reassigned to Brian Smith.
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Mark Lyons Nov 16, 2006 06:40 AM 
WOU #20030545[Edit Inv] 
Last night when I went to shut down, install 
updates came up.  Well, it never did shut off.  
This happened before and I can't stand it, so I 
unplugged machine this morning.  Computer let's 
me login, etc. and then freezes up after about 10 
minutes.  I keep unplugging it, because the warm 
boot doesn't work and I am the one who should win 
the fight with this.  :)
 
Please help.  

Deborah Diehm 
Assistant to the Vice President for Student 
Affairs 
Western Oregon University 
345 N. Monmouth Ave. 
Monmouth, OR 97361 
503.838.8423 
FAX:  503.838.8511 
Email:  diehmd@wou.edu
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