Service Request Ticket

Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	Nov 16, 2006 08:12 AM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020693 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	8QW4X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Acrobat 6.0, Office Pro 2003 from P0051751 4-2005
	Wired NIC	00:07:E9:78:5F:35

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Nov 27, 2006 10:48 AM	gave it back to him. it is a good sign that he has not called back.	Add Attachment
Brian Smith	Nov 20, 2006 12:16 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Nov 20, 2006 12:16 PM	we have his machine in our room. I wanted to try the solutions that we have and then see if we still get the errors.	Add Attachment
Audrey Macken	Nov 17, 2006 08:10 AM	Same thing.	Add Attachment
Brian Smith	Nov 16, 2006 09:48 AM	svcthis and wsus. Hopefully we wont get a call about it tommorow.	Add Attachment
Brian Smith	Nov 16, 2006 09:30 AM	darn it	Add Attachment
Courtney Wehner	Nov 16, 2006 09:09 AM	Brian went over and fixed it, but 3 minutes after he left the computer started doing it again. Roy hopes someone ca come back over.	Add Attachment
Brian Smith	Nov 16, 2006 08:17 AM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Nov 16, 2006 08:13 AM	He said that has happened alot to him.	Add Attachment