Service Request Ticket - # 17938

Service Request Information

CONTACT Name Scarlato, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2006 09:55 AM
Department Deaf Studies and Professional Studies Phone 88146
Location Email scarlatom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030406[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMAC G4-1GHz, 15 inch display
Serial No. SW83440U0PVK Location Dave McEvilly

CPU G4-1.0GHz


OS Unknown Software MAC OS X 10.4 from P0052629, Office X from P0045604 upgraded to Office2004 Pro from P0055050, Filemaker Pro 6 from P0045604, Filemaker Pro 7 upgrade from P0049368 (moved to W#20080823)

Wired NIC 00:0A:95:EC:46:C8

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Nov 16, 2006 03:00 PM 
Task reassigned to Joe Crowe.
 Add Attachment
Joe Crowe Nov 16, 2006 03:00 PM 
Resetting the Keychain

Resetting an account password does not change the
Keychain password. For security reasons, there is
no way to reset a forgotten Keychain password and
the contents of the keychain cannot be recovered.
The Keychain must be deleted so a new one can be
created and used.

From the Finder, click on the Go menu and select Home.

Go menu in Finder

In the window that appears, open the Library
folder and drag the Keychains folder to the trash.

Restart the computer or log out and log back in. A
new keychain will be created using the current
account password.
 Add Attachment
Ronni Luchterhand Nov 16, 2006 10:12 AM 
stopped by, we put her email password in but it
started prompting her for her keychain password. 
She tried her password, I tried the admin
password.  Could not get it to go away.
 Add Attachment
Courtney Wehner Nov 16, 2006 09:56 AM 
She said that she used to have it set to where 
she did not have to enter her password to get 
into her mail. She wants that option back. It 
started last week making her enter the password 
everytime.
 Add Attachment
Courtney Wehner Nov 16, 2006 09:55 AM 
She will be in her office till 10:15. She will be 
back after 3p.
 Add Attachment