Service Request Ticket - # 17991

Service Request Ticket - # 17991

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Service Request Information

CONTACT	Name	Lacey, Jenny	Date	Nov 17, 2006 03:57 PM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020661 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4, 2.80 GHz
	Serial No.	877KW21	Location	PDR
	CPU	Pentium 4-1.7GHz
	OS	Unknown	Software	Office XP Pro from P0042963
	Wired NIC	00:07:E9:78:5A:0B

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Nov 22, 2006 08:31 AM	delivered.	Add Attachment
Myron Hoeckle (Student)	Nov 22, 2006 08:12 AM	called no one home... heading over.	Add Attachment
Joe Crowe	Nov 21, 2006 09:05 PM	Please bring this back 2 jenny first thing....	Add Attachment
Joe Crowe	Nov 21, 2006 09:05 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Michael Orr	Nov 21, 2006 06:45 PM	Task reassigned to Joe Crowe.	Add Attachment
Michael Orr	Nov 21, 2006 06:44 PM	Brought her machine back over to look at with Joe. Narrowed it down to two updates that may be causing the issue and I'm going home. Joe's going to do some more work on it.	Add Attachment
Michael Orr	Nov 21, 2006 03:46 PM	Going over to check it out.	Add Attachment
Audrey Macken	Nov 21, 2006 02:37 PM	She called back to see if someone was going yo come come look at this.	Add Attachment
Joan Guralnick	Nov 21, 2006 12:23 PM	She just called back. She is unable to play any music. "Everything she needs to do her work is working just fine. I just can't listen to my music."	Add Attachment
Joan Guralnick	Nov 20, 2006 11:48 AM	Her machine came up a lot faster and she can access all of her apps now.	Add Attachment
Joan Guralnick	Nov 20, 2006 11:48 AM	I uninstalled .net updates, Slingo, Viewpoint media player, ran the svc.bat file, deleted a bunch of old profiles, emptied her IE temp files and cookies, ran windows updates.	Add Attachment
Joan Guralnick	Nov 20, 2006 10:59 AM	Task reassigned to Joan Guralnick.	Add Attachment
Courtney Wehner	Nov 20, 2006 10:56 AM	She called back and said that she cannot do any work and was wondering when she can get help. I called the techs again and left a message.	Add Attachment
Courtney Wehner	Nov 20, 2006 08:41 AM	Called the techs and left a message.	Add Attachment
Courtney Wehner	Nov 20, 2006 08:41 AM	She called back and said that the same thing is still happening. She cannot work in any applications.	Add Attachment
Jonathan Guillen	Nov 17, 2006 04:00 PM	The problem started yesterday when Windows installed its updates and failed to restart.	Add Attachment