Service Request Ticket - # 18022

Service Request Ticket - # 18022

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Service Request Information

CONTACT	Name	Paris, Joe	Date	Nov 20, 2006 01:38 PM
	Department	Computer Science Division	Phone	88964
	Location		Email	parisj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050124 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	45SVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:90:A1:C3

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Nov 21, 2006 03:12 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Nov 21, 2006 03:12 PM	**This is an email** Professor Paris, I went over to ITC 003 and took a look at the machine. it was in use by a student and nothing seemed to be wrong with it. I asked the student if they'd had any problems and they said it had been working perfectly. The machine I checked was WOU# 20050124. If you encounter any further problems with this machine please do not hesitate to contact us. In the meantime I am going to close our existing ticket #18022 as the machine seems to be working properly. Thank you, Mike Orr UCS Tech	Add Attachment
Michael Orr	Nov 21, 2006 03:08 PM	Machine lives in ITC 003 computing lab (In the wing across the parking lot from us). Went over to check it out and a student was using it. System looked like it was working fine. I asked the student if they'd had any problems and they said everything was working perfectly. I'm going to email Joe Paris and ask him to let us know if anything else goes wrong then I'm going to close the ticket.	Add Attachment
Jonathan Guillen	Nov 20, 2006 01:48 PM	**This is an email** Sorry, I clicked send too quickly. The machine boots but the screen is unreadable. It seems as if every other column of pixels on the monitor are stuck off. The machine seems responsive, but is unusable in its current state.	Add Attachment
Jonathan Guillen	Nov 20, 2006 01:41 PM	I have sent an email to the User to ask if he could clarify what the problem is.	Add Attachment
Jonathan Guillen	Nov 20, 2006 01:39 PM	**This is an email** The computer with WOU # 20050124 is dead.	Add Attachment