Service Request Ticket - # 18037

Service Request Information

CONTACT Name Gingerich, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2006 08:49 AM
Department Criminal Justice Phone 88854
Location Email gingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 1P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:CA:D2

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joan Guralnick Nov 21, 2006 03:56 PM 
His print icon says 'error'.
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Joan Guralnick Nov 21, 2006 03:54 PM 
He cannot figure out how to print.  He just 
called back! He is leaving his computer on.
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Audrey Macken Nov 21, 2006 03:51 PM 
He called about this, but may have figured out 
what he was doing wrong, he will call back.
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Joe Crowe Nov 21, 2006 01:43 PM 
hmmm...I told him that in a msg.
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Joe Crowe Nov 21, 2006 01:43 PM 
Task reassigned to Joe Crowe.
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Jonathan Guillen Nov 21, 2006 01:20 PM 
User called back. He does not know which printer 
on the list he should be printing documents too. 
Reopening ticket.
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Joe Crowe Nov 21, 2006 12:12 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Nov 21, 2006 12:12 PM 
I've setup socialscience (4300) and socback(5N)to
map via script.  The fax is hanging off a machine
and is not supported in that config.
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Courtney Wehner Nov 21, 2006 11:45 AM 
The printer are 20020669[Edit Inv] and the Fax is 20040830[Edit Inv]. 
These are the machines that need to be hooked up. 
They are both located in the Social Science 
office. He was hooked up to these before he got 
the new computer.
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Courtney Wehner Nov 21, 2006 08:52 AM 
He will call back with the WOU# of the printers.
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