Service Request Ticket - # 18094

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2006 11:21 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031175[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. Location PDR

CPU G5 1.6GHz


OS Unknown Software Studio Code from ED licenses(see files), QuickTime 7 Pro from P0057077

Wired NIC 00:0D:93:C0:52:8E

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 28, 2006 08:19 AM 
logged in and the drive worked fine. I had sue 
log in and she seemed suprised that it came up.  
I also checked the other drives but they were 
both locked to the machine so there is no way 
someone just swapped drives.
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Brian Smith Nov 28, 2006 08:11 AM 
Task reassigned to Brian Smith.
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Brian Smith Nov 28, 2006 08:11 AM 
going to take a look.
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Brian Smith Nov 27, 2006 11:59 AM 
machine in use. He will leave a note on the 
machine after the user leaves so that someone can 
come back in the afternoon.
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Brian Smith Nov 27, 2006 11:53 AM 
Task reassigned to Brian Smith.
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Audrey Macken Nov 27, 2006 11:21 AM 
Hi,
 
One of our G5s, WOU#20031175[Edit Inv], won't recognize the 
external Lacie drive.  Could we have someone take 
a look at this please?  This is located in the 
Technology Resource Center (IT204).
 
Thanks,
Scott
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