Service Request Ticket - # 18096

Service Request Ticket - # 18096

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Service Request Information

CONTACT	Name	Braa, Dean	Date	Nov 27, 2006 12:02 PM
	Department	Social Science/ Sociology	Phone	88270
	Location		Email	braad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030746 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	F2F0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:1F:CA

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Dec 04, 2006 12:16 PM	should be fixed, seemed like svc errors but I did not get any.	Add Attachment
Brian Smith	Dec 04, 2006 11:31 AM	going over now.	Add Attachment
Brian Smith	Dec 04, 2006 11:07 AM	have to go take a look at Bently's computer first.	Add Attachment
Brian Smith	Dec 04, 2006 11:04 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Dec 04, 2006 11:04 AM	I will go take a look.	Add Attachment
Courtney Wehner	Dec 04, 2006 11:00 AM	He called back and said that he was wondering if/when someone can come over today and help him with this. He also wants to know how he is supposed to know if something is actually being saved to a drive. He will be in till 3p.	Add Attachment
Jonathan Guillen	Dec 01, 2006 11:59 AM	User called back, his network drives are not visible under My Computer. Reopening ticket and putting it in the tech pool.	Add Attachment
Michael Orr	Nov 28, 2006 03:46 PM	Don't know what the problem was. Files were being saved to network just fine. All drives were showing. Had him save a test document and it went to H drive with no problem. Network drives were shown in the "save as" dialog in word and Ie. Closing ticket.	Add Attachment
Michael Orr	Nov 28, 2006 03:25 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Nov 28, 2006 03:25 PM	Heading over to check it out.	Add Attachment
Courtney Wehner	Nov 28, 2006 11:32 AM	He called back and said that he will leave the computer on so someone can work on it remotly. Otherwise he will be in from 1-2p	Add Attachment
Brian Smith	Nov 28, 2006 10:19 AM	called and left a voicemail asking for times available.	Add Attachment
Audrey Macken	Nov 27, 2006 12:14 PM	He will be out to lunch for the next half hour, but will leave his door open if someone needs to get in. Otherwise, he will be in after lunch.	Add Attachment
Audrey Macken	Nov 27, 2006 12:03 PM	Jeanne Deane was helping him with it, but they couldn't figure out why it would not save to the network.	Add Attachment