Service Request Ticket - # 18112

Service Request Information

CONTACT Name Gingerich, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2006 09:34 AM
Department Criminal Justice Phone 88854
Location Email gingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 1P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:CA:D2

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 28, 2006 12:36 PM 
the thumb drive is dead. I have also sent him a 
video on how to use remote desktop to help in his 
working from home.
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Brian Smith Nov 28, 2006 11:49 AM 
Task reassigned to Brian Smith.
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Joe Crowe Nov 28, 2006 11:43 AM 
This man is incapable of understanding phone
directions..go see him personally.
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Courtney Wehner Nov 28, 2006 11:22 AM 
I called the techs and had to leave a message.
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Courtney Wehner Nov 28, 2006 11:22 AM 
he called back and said that he has everything in 
his flash drive and he cannot do any work seeing 
that he cannot get it to work.
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Adam Bates Nov 28, 2006 09:35 AM 
After inserting the drive, it never appears in My 
Computer.
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