Service Request Ticket - # 18117

Service Request Information

CONTACT Name Perlman, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2006 10:38 AM
Department Humanities Division Phone 88969
Location Email perlmam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030652[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:D7:5C

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Nov 28, 2006 04:47 PM 
Task reassigned to Michael Orr.
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Michael Orr Nov 28, 2006 04:47 PM 
Went over, ran svcthis, updates, working fine. he
hadn't updated his password in the email
notification software. Updated that and that
worked fine. Closing ticket.
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Brian Smith Nov 28, 2006 12:37 PM 
stopped by, both he and the SS division office 
were gone.
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Brian Smith Nov 28, 2006 11:50 AM 
Task reassigned to Brian Smith.
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Brian Smith Nov 28, 2006 11:50 AM 
going to take a look.
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Courtney Wehner Nov 28, 2006 10:40 AM 
He will be in and out but he said that the person 
in the HSS office can let you in if he is gone.
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Courtney Wehner Nov 28, 2006 10:40 AM 
His sound card does not work either "sound card 
not properly configured" and his e-mail icon 
tells him that he has no new mail, but he 
actually does hav enew mail.
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