Service Request Ticket - # 18123

Service Request Information

CONTACT Name Smith, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2006 01:27 PM
Department Deaf Studies and Professional Studies Phone 88650
Location Email smithar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050142[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. B8TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866

Wired NIC 00:12:3F:91:6B:51

TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 28, 2006 01:41 PM 
plugged the wire back into the wall.
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Brian Smith Nov 28, 2006 01:34 PM 
Task reassigned to Brian Smith.
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Brian Smith Nov 28, 2006 01:34 PM 
going to take a look.
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Ronni Luchterhand Nov 28, 2006 01:29 PM 
had her try a restart, still having problems
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Ronni Luchterhand Nov 28, 2006 01:28 PM 
this is rather important because she has a web 
based class and needs to be able and available to 
answer questions
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