Service Request Ticket - # 18147

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2006 02:49 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010689[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0036602; Dimension 8200, Pentium 4-2Ghz
Serial No. D78TC11 Location PDR

CPU Pentium 4-2.0GHz


OS Unknown Software Office XP Pro from P0036717

Wired NIC 00:D0:B7:BE:D7:F7


TECHS Submitted by Cinthya Mendez Contact cimende@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Nov 30, 2006 11:47 AM
this computer will be on the replacement list. 
She is looking into it now.
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Brian Smith Nov 29, 2006 04:04 PM
i logged off and logged on and it worked fine. I 
am going to check with tricia tommorow to see if 
the computer is on the replacement list.
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Brian Smith Nov 29, 2006 03:35 PM
Task reassigned to Brian Smith.
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Brian Smith Nov 29, 2006 03:35 PM
going to go take a look.
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Cinthya Mendez Nov 29, 2006 02:54 PM
She has a student worker and her student worker 
can't get into the network drive and when they 
try restarting the computer it won't let her 
still, but says that sometimes it fixes itself. 
Also says that they had this problem last week 
and someone went to go check it out, but is still 
having that same problem.
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