Service Request Ticket - # 18157

Service Request Information

CONTACT Name McDonald, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2006 05:03 PM
Department Admissions Office Phone 88919
Location Email mcdonald@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050899[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
Serial No. GHPMR81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Office Pro 2003 from P0055324,

Wired NIC 00:14:22:DD:AA:13


Wireless NIC 00:13:CE:46:81:0E

TECHS Submitted by Cinthya Mendez Contact cimende@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Mar 07, 2007 01:30 PM 
got this taken care of. the device is what they 
consider a "blue" or legacy device and needed to 
use smtp.mymmode.com
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Brian Smith Feb 07, 2007 11:12 AM 
called again. left a voicemail.
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Jonathan Guillen Feb 02, 2007 05:04 PM 
June called back to say that David will be back 
Monday. He's in APS 406.
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Brian Smith Jan 26, 2007 11:46 AM 
called and left a voicemail for a good time for 
us to take his palm and work on it.
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Brian Smith Jan 03, 2007 01:14 PM 
Joe and I are both baffled by the problem with 
the outgoing smtp server. I sent an e-mail to 
WOU's cingular rep, Dawn Morales. I hope to hear 
back from her soon.
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Brian Smith Jan 03, 2007 12:30 PM 
going to take care of it.
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Brian Smith Dec 07, 2006 10:24 AM 
this is about his e-mail on his pda. I was not 
able to get the outgoing SMTP server working. I 
tried:
smtp.mymmode.com
smtp.attwireless.net
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Brian Smith Dec 07, 2006 09:51 AM 
Task reassigned to Brian Smith.
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Brian Smith Dec 07, 2006 09:43 AM 
called and got voicemail.
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Courtney Wehner Dec 07, 2006 08:34 AM 
He called and said that he will be in his office 
between 10 and 11:30 or tomorrow till 2p.
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Ronni Luchterhand Dec 06, 2006 09:46 AM 
called, left vm
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Audrey Macken Dec 05, 2006 03:00 PM 
June Nordahl called back about this because David 
still hasn't heard from anyone.
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Courtney Wehner Nov 30, 2006 08:47 AM 
She called back with the WOU#
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Cinthya Mendez Nov 29, 2006 05:05 PM 
Last week started and is not letting him link the 
pda with his laptop. Said will call tomorrow with 
the wou#.
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