Service Request Ticket - # 18165

Service Request Information

CONTACT Name Williamson, Melody   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2006 09:27 AM
Department Phone 88278
Location Email williamm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030512[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 22RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:3A:7B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Nov 30, 2006 03:52 PM 
Ran the scripts, ran updates, looks fine now. 
Closing ticket. She'll call back in tomorrow if 
there are any new problems.
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Michael Orr Nov 30, 2006 03:16 PM 
Task reassigned to Michael Orr.
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Courtney Wehner Nov 30, 2006 09:28 AM 
Mike Ellis called this in for her. He said that 
you should ask her what is wrong with her 
machine. She got the error message after the 
updates. She will be in her office this morning 
and will be gone after 3p
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