Service Request Ticket - # 18167

Service Request Information

CONTACT Name Andrews, Kit   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2006 09:33 AM
Department Humanities Division Phone 88872
Location Email andrewk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030655[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. G560Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FC:31

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 30, 2006 11:39 AM 
should be done. svc wsus and updated.
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Brian Smith Nov 30, 2006 11:14 AM 
Task reassigned to Brian Smith.
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Brian Smith Nov 30, 2006 11:14 AM 
going to take a look.
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Courtney Wehner Nov 30, 2006 11:06 AM 
Called and left a message on the tech phone
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Courtney Wehner Nov 30, 2006 11:05 AM 
He called back and said that he will be around 
till noon and then between 1:15p to 2:45p.
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Brian Smith Nov 30, 2006 10:39 AM 
called and left a voicemail I want to try to hit 
those that are currently in their offices before 
I start.
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Courtney Wehner Nov 30, 2006 09:37 AM 
He called back and said that after he rebooted it 
worked for a minute. BUT then he got the 
application error.
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Joan Guralnick Nov 30, 2006 09:33 AM 
When he tries to access email it just says 
connecting forever.  He is going to try 
rebooting his machine and give us a call back if 
it works.
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