Service Request Ticket - # 18188

Service Request Information

CONTACT Name Brown, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2006 02:01 PM
Department Natural Science Division Phone 88265
Location Email brownk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030851[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. D4F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:38:E2

TECHS Submitted by Lance Cummins Contact lcummins06@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Courtney Wehner Dec 06, 2006 10:05 AM 
She called back and said that the disc drive is 
ejecting just fine now
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Myron Hoeckle (Student) Dec 06, 2006 08:42 AM 
the drive ejects just fine... on my log in, I 
guess we will have to be with her to see this in 
action.
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Myron Hoeckle (Student) Dec 06, 2006 08:22 AM 
called no one home
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Myron Hoeckle (Student) Dec 06, 2006 08:22 AM 
message on the voice mail, from Brain's VM.
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Michael Orr Dec 05, 2006 05:25 PM 
****This is an email****

Thank you for the new mouse.  As soon as Mike left
the building, the DVD would not eject.  It is in
that configuration now, but I am leaving for the
day.  I will call in the morning about arranging
to get it fixed. kb
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Michael Orr Dec 05, 2006 05:25 PM 
Task reassigned to Myron Hoeckle.
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Audrey Macken Dec 05, 2006 03:53 PM 
Thank you for the new mouse.  As soon as Mike 
left the building, the DVD would not eject.  It 
is in that configuration now, but I am leaving 
for the day.  I will call in the morning about 
arranging to get it fixed. kb
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Michael Orr Dec 05, 2006 03:03 PM 
Task reassigned to Michael Orr.
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Michael Orr Dec 05, 2006 03:03 PM 
****This is an email****

This is the email I sent to Dr. Brown.

Dr. Brown,

I've updated the ticket to note that I came over
and couldn't replicate the problem with the DVD
drive and changed out your mouse. I also noted
that if you contact us with the problem again that
the active duty tech should head over as soon as
possible to see if they can identify the problem.
The ticket number is 18188. Please be sure to
include this in your email or phone call as it
will allow the person helping you to add
information to the ticket quickly and to see the
old notes left by myself and other techs. In the
mean time I've closed the ticket. Hopefully, the
problem will not reoccur and this will all be
academic.

Enjoy the break,

Mike Orr
UCS Tech
Helpdesk -- 88925   ucshelpdesk@wou.edu
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Michael Orr Dec 05, 2006 02:56 PM 
Couldn't replicate the problem. She said she'd
email us if it happened again. If she does contact
us again please go over as quickly as possible. I
couldn't replicate the problem and if it's NOT
user error then I'd like to get this resolved so
she doesn't have to deal with it.

I also replaced her mouse.
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Audrey Macken Dec 05, 2006 02:51 PM 
She said as soon as Mike left, it started doing 
it again.
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Michael Orr Dec 05, 2006 02:22 PM 
Heading over to check it out.
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Brian Smith Dec 05, 2006 10:18 AM 
called, She said that it was not a good time for 
her and that she would call back when she was 
done.
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Myron Hoeckle (Student) Dec 04, 2006 02:03 PM 
now is a 'bad' time
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Myron Hoeckle (Student) Dec 04, 2006 02:03 PM 
she doesn't need to be present.
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Myron Hoeckle (Student) Dec 04, 2006 02:02 PM 
has two drives cd and DVD its the DVD drive having
issues, it will only eject on boot up.
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Lance Cummins Nov 30, 2006 02:02 PM 
****This is an email****Hi, 
My computer mouse has been sketchy for some 
time...doesn't scroll correctly, won't click 
every time I click it, and it's sort of getting 
worse...
 
But the real reason I am sending a note is that 
my DVD drive will not eject the disc.  This also 
has been an intermittant problem, but usually it 
gets over it.  Today seems to be different: I 
even tried the eject function on the right-click 
menu, but nothing is happening.
 
Please help?!
 
Karen Brown 
WOU #20030851[Edit Inv]


Karen Brown 
Instructor of Earth Science and Mathematics 

503-838-8265    www.wou.edu/~brownk   NS 213 
Western Oregon University 
345 Monmouth Ave 
Monmouth, OR 97361
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