Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Nov 30, 2006 03:20 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20030317 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Color LaserJet 2500TN printer
	Serial No.	CNGHB31879	Location	PDR
	Model	C9708A	Hostname
	Notes	250 sheet and 500sheet input tray 2 and 3, 4ppm color/16ppm black, internal jetdirect 615n, http://psychlab.wou.edu/	Ink/Toner Refill
	Wired NIC	00:01:E6:B4:76:6C

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 01, 2006 08:43 AM	paper jam, pulled the paper out and cold reset. config sheet printed fine.	Add Attachment
Myron Hoeckle (Student)	Dec 01, 2006 08:23 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Dec 01, 2006 08:23 AM	checking it out	Add Attachment
Audrey Macken	Dec 01, 2006 08:10 AM	She called back and said that she would be in today until 1, then from 2 to 4.	Add Attachment
Michael Orr	Nov 30, 2006 04:41 PM	no luck. This is the main department office and it closes at 4pm. Someone will have to head over there tomorrow or monday.	Add Attachment
Michael Orr	Nov 30, 2006 04:28 PM	Called, left vm. I'll head over there and see if i can get in to take a look at it.	Add Attachment
Audrey Macken	Nov 30, 2006 03:21 PM	She checked for paper, jams, etc. but couldn't find anything wrong. She tried turning it off and on, but that didn't work either.	Add Attachment