Service Request Ticket - # 18211

Service Request Ticket - # 18211

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Service Request Information

CONTACT	Name	Marsaglia, John	Date	Dec 01, 2006 01:24 PM
	Department	Computer Science Division	Phone	88991
	Location		Email	jcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050893 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron XPS M170, Penitum M, 2GHz, 533MHz FSB 17inch display
	Serial No.	1Q31P81	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055050, Roxio Easy Media Creator 7.5 from P0055047,
	Wired NIC	00:12:3F:E9:A9:DB

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 29, 2006 08:04 AM	laptop was delivered before xmas	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 08:12 AM	he will call when he is ready	Add Attachment
Myron Hoeckle (Student)	Dec 08, 2006 03:27 PM	in the out box	Add Attachment
Myron Hoeckle (Student)	Dec 08, 2006 08:20 AM	machine is ghosting	Add Attachment
Joe Crowe	Dec 07, 2006 02:21 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Joe Crowe	Dec 07, 2006 02:21 PM	Replaced MOBO. Myron can proceed.	Add Attachment
Joe Crowe	Dec 06, 2006 02:41 PM	Ordered a new mobo since it wouldn't flash. Called JCM to inform him.	Add Attachment
Kevin Elmore	Dec 05, 2006 12:42 PM	John Marsaglia called about his laptop. I spoke with J. Crowe and Joe said he'd call Mr. Marsaglia right back.	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2006 08:16 AM	Task reassigned to Joe Crowe.	Add Attachment
Myron Hoeckle (Student)	Dec 01, 2006 02:42 PM	ghosting it then taking it off MASH	Add Attachment
Myron Hoeckle (Student)	Dec 01, 2006 02:07 PM	on it	Add Attachment
Myron Hoeckle (Student)	Dec 01, 2006 02:07 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Jonathan Guillen	Dec 01, 2006 01:26 PM	He needs to be the administrator, and needs to have windows not in the MASH domain. Office needs to be installed, and the My Documents link in windows should be set to the local My Documents folder instead of the H: drive as the laptop does not use the campus network. He will be in his office until 2:30.	Add Attachment