Service Request Ticket - # 18221

Service Request Ticket - # 18221

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Service Request Information

CONTACT	Name	Bentley, Larry	Date	Dec 04, 2006 08:11 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040664 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	C7T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, REST of Software MOVED TO W#20050142 -EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 7.0 WIN from P0053991
	Wired NIC	00:11:43:BB:0B:B0

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Dec 04, 2006 11:39 AM	gave him a different computer and updated inventory.	Add Attachment
Ronni Luchterhand	Dec 04, 2006 11:06 AM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Dec 04, 2006 10:04 AM	He called back and said that it is not working. I called and talk to Ronni	Add Attachment
Ronni Luchterhand	Dec 04, 2006 09:45 AM	found some setting in the bios, told it to "wake up faster" and saved. We're trying it asgain. He will call when/if the problem returns.	Add Attachment
Ronni Luchterhand	Dec 04, 2006 09:33 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Dec 04, 2006 09:33 AM	heading over	Add Attachment
Joan Guralnick	Dec 04, 2006 09:20 AM	He just called this in again. He didn't tell me it was an ongoing problem unti;l I had entered the other problem that task number is 18225. I have recorded additional info on that task. He says that he really needs this machine as it is the only one with video editing software. and he has a project due.	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2006 08:55 AM	changed his power settings as a hunch, Optiplexes have been know for staying 'asleep' and not waking up.	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2006 08:40 AM	saw that it wasn't working at his location, brought it back here, it works and I fired up premiere so far no problems...	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2006 08:22 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2006 08:22 AM	on it	Add Attachment
Courtney Wehner	Dec 04, 2006 08:12 AM	He had to physically unplug it to get it to work again, which lasted about an hour. He said that now it is in a shut down mode and he said that he will leave it as is. No error messages.	Add Attachment