Service Request Ticket - # 18229

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2006 10:19 AM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060395[Edit Inv] (opens in a new window) Bldg/Room ITC 111
Service Tag 63WJ0C1 Description Dell XPS 1210 laptop, 1.86GHz/667MHz/2MB
Serial No. 63WJ0C1 Location Cindy Springer

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Software MS Office PRo 2003 from P0059359

Wired NIC 00:15:C5:5A:09:83


Wireless NIC 00:18:DE:3C:D2:25

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Dec 04, 2006 12:23 PM 
took the battery out to completely power it off 
then put it back together and turned it on.
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Brian Smith Dec 04, 2006 12:18 PM 
Task reassigned to Brian Smith.
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Brian Smith Dec 04, 2006 12:17 PM 
going to take a look.
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Courtney Wehner Dec 04, 2006 10:21 AM 
She said there is a little button below a picture 
of a house on the laptop keyboard. She said that 
the button is pushed in and a little blue light 
is showing. She does not know what that is for. 
She is hoping that someone can come down and help 
her figure out what she did. She will be in her 
office today.
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