Service Request Ticket - # 18232

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2006 11:30 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050191[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 530BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:17:BE


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Shaun Gatherum Dec 04, 2006 12:12 PM
Task reassigned to Adam Wehner.
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Joe Crowe Dec 04, 2006 12:03 PM
Task reassigned to Shaun Gatherum.
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Courtney Wehner Dec 04, 2006 11:31 AM
****This is an email****
...RouterNT.exe encountered a problem and needed 
to close.
Last Thursday, Nov. 30th, it took a long time to 
load and the internet was unavailable and we got 
the same error message.  I logged into it this 
morning and got the error message above but was 
able to get into email, H: Drive, etc. so we are 
continuing to check it out to students. 
The laptops are currently being heavily used and 
at this moment - all 25 are checked out.  So 
unless this is something that you think will 
cause problems this week, I would suggest not 
fixing it until next week. 
Thank you! 
Lori
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