Service Request Ticket - # 18238

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2006 01:31 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010776[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.7Ghz
Serial No. DF5KJ11 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro (P0037633), Deep Freeze Pro Educational (P0044264)

Wired NIC 00:02:B3:AA:F0:E0

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jan 05, 2007 10:56 AM 
delivered.
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Myron Hoeckle (Student) Jan 05, 2007 09:39 AM 
Task reassigned to Myron Hoeckle.
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Brian Smith Jan 03, 2007 04:39 PM 
called and left a voicemail asking for a time 
that she would like us to replace the machine.
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Myron Hoeckle (Student) Jan 03, 2007 08:24 AM 
setup and on mash
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Myron Hoeckle (Student) Jan 03, 2007 08:04 AM 
ghosted, setup is in progress
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Tricia Flaherty Dec 19, 2006 09:13 AM 
I have assigned cpu W#20060230[Edit Inv] and mon W#20060276[Edit Inv] 
to go to Mona K-Hinds equipment is in TECH area 
and will be replacing cpu W#20010776[Edit Inv] and mon 
W#20010777[Edit Inv]
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Joan Guralnick Dec 04, 2006 02:14 PM 
Task reassigned to Tricia Flaherty.
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Joan Guralnick Dec 04, 2006 02:14 PM 
I talked to Trisha.  I am putting this in her 
queue because of the age of the machine.  I 
verified the location of this machine.  It is at 
Mona's desk in Multicultural Student Srvices.
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Joan Guralnick Dec 04, 2006 02:13 PM 
her version of Publisher is older than the other 
installs in the office.  It can't read some of 
the newer documents created on the newer 
versions correctly.  I said,"Yeah, uh huh? So, 
what is your question?".  Not really.  I 
explained that that wasn't surprising.
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Joan Guralnick Dec 04, 2006 02:04 PM 
Task reassigned to Joan Guralnick.
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Jonathan Guillen Dec 04, 2006 01:31 PM 
****This is an email****
Hello everyone,
 
 
I am wondering sometime if you can help me figure 
out why on my computer here in Multicultural that 
I cannot pull up Publisher.
 
mona
88424
Computer 20010776[Edit Inv]
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