Service Request Ticket - # 18241

Service Request Ticket - # 18241

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Service Request Information

CONTACT	Name	Bullis, Lori	Date	Dec 04, 2006 02:29 PM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030802 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 09, 2009 04:24 PM	Lori emailed back: (LOL) Hi Teresa, Nope. This is no longer a problem. Ive even learned how to map the drive myself! Go me! Thank you for checking in. Lori D.	Add Attachment
Teresa Hutchinson	Apr 09, 2009 03:15 PM	Emailed Lori: Hi Lori, We have an OLD service request #18241 and it was regarding the I: drive not mapping on a computer. The request came in December 2006 so I'm sure it can be closed now but just wanted to double check that it wasn't still a problem (WOU #20030802). Let me know if this is still an issue. Thanks!	Add Attachment
Teresa Hutchinson	Apr 09, 2009 03:07 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 09, 2009 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 09, 2009 03:07 PM	Emailed Lori: Hi Lori, We have an OLD service request #18241 and it was regarding the I: drive not mapping on a computer. The request came in December 2006 so I'm sure it can be closed now but just wanted to double check that it wasn't still a problem (WOU #20030802). Let me know if this is still an issue. Thanks!	Add Attachment
Joe Crowe	Dec 05, 2006 11:12 PM	It needs to be unfrozen so that c:\docs and settings can be cleaned out.	Add Attachment
Joe Crowe	Dec 05, 2006 05:26 PM	Task reassigned to Shaun Gatherum.	Add Attachment
Joe Crowe	Dec 05, 2006 05:26 PM	This machine has frozen profiles. Deep Freeze is enabled. Its the hl107 instructor.	Add Attachment
Michael Orr	Dec 05, 2006 03:28 PM	My I drive mapped just fine, but Bryan Miagashima came over and tried to log in and his I drive did NOT map. There was a group coming in to use the room at this point so I had to leave. They have the room until 5pm tonight. This ticket needs to be resolved so that a presentation may be made tomorrow at 2pm.	Add Attachment
Michael Orr	Dec 05, 2006 03:10 PM	Heading over to check it out.	Add Attachment
Jonathan Guillen	Dec 04, 2006 02:31 PM	The computer is located in Library room 107.	Add Attachment
Jonathan Guillen	Dec 04, 2006 02:31 PM	They need to have the I: drive accessible for a presentation on Wednesday at 2 PM.	Add Attachment