Service Request Ticket - # 18246

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2006 03:41 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020709[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 9C55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshop, Macromedia Dreamweaver

Wired NIC 00:07:E9:77:B3:96

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact 88925

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Jonathan Guillen Dec 04, 2006 03:49 PM 
Closing ticket. Janeanne says they fixed it on 
their own (dragging a RDC shortcut to the start 
menu maybe?)
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Jonathan Guillen Dec 04, 2006 03:44 PM 
The icon was there earlier today between 11-1. 
The icon was missing for two different users when 
they logged in. A third user has a shortcut on 
the desktop and is able to run it, so the program 
is on the machine. They need the icon put back in 
Programs/Accessories/Communications for all users.
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