Service Request Ticket - # 18257

Service Request Information

CONTACT Name Beebe, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2006 11:06 AM
Department Business/Economics Division Phone 88799
Location Email beebej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030819[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location ITC Fee Payment

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:10:C7

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Dec 08, 2006 10:37 AM 
took it over, set it up, had her log in,
everything seemed to be working.  She said she was
upset because she didn';t know that the thinclient
was onlythere temporarily "because no one told
[her]"  I apologized.  She was much nicer after that.
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Ronni Luchterhand Dec 08, 2006 10:17 AM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Dec 08, 2006 10:17 AM 
called, taking machine over
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Ronni Luchterhand Dec 08, 2006 10:01 AM 
Still updating. Working on it as fast as possible.
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Audrey Macken Dec 08, 2006 09:05 AM 
She called back to say that she also needs 
dreamweaver, but not today. She needs that to 
prepare for next term.
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Audrey Macken Dec 08, 2006 09:03 AM 
She needs to have aol IM so her students can get 
in touch with her, since it is the last day of 
finals. Her exact words were 'You get someone 
over here NOW or get me my old computer back.' 
She is a little upset.
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Joe Crowe Dec 08, 2006 03:19 AM 
He ran a windows repair
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Michael Orr Dec 07, 2006 05:10 PM 
The system is currently sitting on my desk and
running 67(67?!) windows updates. I'm out until
Tuesday so whoever wants to take a look at this,
finish updates, and take it back to Judy's office
can feel free to do so.
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Michael Orr Dec 07, 2006 03:01 PM 
I took over a thin client (WOU#20040493) and
brought back her tower (WOU#20030819) to the shop
to be worked on. Also took over a USB keyboard and
mouse. Left the PS2 keyboard and mouse on top of a
filing cabinet in her office.
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Courtney Wehner Dec 07, 2006 09:33 AM 
Her computer will not shut down, she has to do a 
hard shut down because it freezes everytime.
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Courtney Wehner Dec 07, 2006 09:31 AM 
She called back and said that she is still 
getting the error message.
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Joe Crowe Dec 05, 2006 04:25 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Dec 05, 2006 04:25 PM 
I set the VM, installed UPHClean, Installed
Firefox and then ran updates.
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Joe Crowe Dec 05, 2006 04:24 PM 
Done...I rebooted and could not generate any issues.
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Brian Smith Dec 05, 2006 11:21 AM 
I ran over after I got the call but nobody was in 
the office and the division office was closed.
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Kevin Elmore Dec 05, 2006 11:11 AM 
I called techs and talked to Brian
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Brian Smith Dec 05, 2006 11:10 AM 
Task reassigned to Brian Smith.
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Kevin Elmore Dec 05, 2006 11:07 AM 
tech said previously to call about this error if 
it happened again and now it has.  She'd like it 
taken care of asap.
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