Service Request Ticket - # 18268

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2006 06:36 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030544[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5MS6Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office PRO 2003 from P0047320

Wired NIC 00:0C:F1:E7:C5:FA

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Dec 06, 2006 11:38 AM 
Looks like it was svchost. Aside from the memory
error he mentioned he'd been having sound
problems. Joe's new login script seems to be
working though. he hadn't had any problems today
since he'd started the machine. I ran updates and
let the machine reboot and relog and it ran fine.
Closing ticket.
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Michael Orr Dec 06, 2006 11:22 AM 
Task reassigned to Michael Orr.
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Michael Orr Dec 06, 2006 11:22 AM 
Going over to take a look.
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Mark Lyons Dec 06, 2006 06:37 AM 
Debbie Diehm sent the following email: 

Hello:  this is about WOU#20030544[Edit Inv]
Gary Dukes' computer keeps giving him an error 
message.  It all started when the option came up 
on the shut down to install updates and shut 
down -- it never did shut down.   His computer 
has been working, but with problems.  One error 
message he keeps getting is: 'The instruction 
at "0X745F2780" references memory at "0X00000000" 
The memory could not be "read."'
Can you help, please.  Dr. Dukes will be in his 
office between 8-9, 11-12, or 1:30-3 today. 
However, I could login for him too, if you only 
have someone available between 9-10.
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