Service Request Ticket - # 18278

Service Request Information

CONTACT Name Kirby, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2006 02:00 PM
Department Humanities/ Philosophy & Religion Phone 88249
Location Email kirbyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040671[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag B1T8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. b1t8z61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:14:95

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Dec 06, 2006 04:38 PM 
Task reassigned to Brian Smith.
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Brian Smith Dec 06, 2006 04:37 PM 
this sounds like hibernation. I left a voicemail 
and told him to call us back if this is not the 
case. Closing the task (voicemail included task 
number).
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Adam Bates Dec 06, 2006 02:02 PM 
He logs out in the evening and upon his return 
the following morning the machine will not wake 
up by moving the mouse or hitting keys.
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