Service Request Ticket - # 18293

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2006 02:44 PM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040970[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260YTSDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:66:1D:BA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Dec 07, 2006 03:58 PM 
Task reassigned to Michael Orr.
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Michael Orr Dec 07, 2006 03:58 PM 
Went over. There were 5 jobs waiting to print. I
cleared those jobs, restarted, and everything was
working fine. I also made the printer the default
printer for his computer.
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Audrey Macken Dec 07, 2006 03:39 PM 
He is available from now until 5
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Michael Orr Dec 07, 2006 03:07 PM 
Called and left vm for times.
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Audrey Macken Dec 07, 2006 02:45 PM 
The printer is not showing up on his computer, so 
he is unable to print.
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