Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Dec 11, 2006 08:56 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031253 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PowerMac Dual G5-1.8GHz
	Serial No.	G84243V3QPR	Location	PDR
	CPU	G5-Dual 1.8GHz
	OS		Software	Office 2004 Pro from P0047748, Adobe Creative Suite Premium(see newer version below) and Dreamweaver MX 2004 from P0047748(see newer version below), Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Macromedia Studio 8 with Flash Pro from P0058823
	Wired NIC	00:0D:93:AF:EC:3E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Dec 11, 2006 12:37 PM	i was able to connect to the network on the machine. she was out of the office but i left a note and left the account lookup page open.	Add Attachment
Brian Smith	Dec 11, 2006 12:25 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Dec 11, 2006 12:25 PM	going to take a look.	Add Attachment
Courtney Wehner	Dec 11, 2006 10:53 AM	I know the comment up top says cannot get into the server, but when I asked her more questions she said it was a problem getting onto the drives.	Add Attachment
Courtney Wehner	Dec 11, 2006 08:58 AM	She will be in her office	Add Attachment
Courtney Wehner	Dec 11, 2006 08:58 AM	She has tried to restart a couple times to see if she can get to the network. She can log onto the computer, but when she tries to get onto cougar/pubrel it gives her the error. She cannot get into the WOU website either.	Add Attachment