Service Request Ticket - # 18323

Service Request Ticket - # 18323

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Loving, Mollie	Date	Dec 11, 2006 08:59 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	lovingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040663 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	J5T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	j5t8z61	Location	ITC 207 Storage (was ODS Staff interpreter #1)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:10:F8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 29, 2006 08:32 AM	called to confirm, Terry couldn't think of anything else that needed to be installed.	Add Attachment
Myron Hoeckle (Student)	Dec 29, 2006 08:28 AM	text aloud installed	Add Attachment
Myron Hoeckle (Student)	Dec 29, 2006 08:05 AM	rebuilding since the 20th	Add Attachment
Myron Hoeckle (Student)	Dec 20, 2006 08:05 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Dec 20, 2006 08:05 AM	part replaced	Add Attachment
Joe Crowe	Dec 14, 2006 06:07 PM	part ordered	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 03:12 PM	Task reassigned to Joe Crowe.	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 03:12 PM	**This is an email** Hey boss, so here is the details: The Hard Drive in computer Wou # 20040663, SN: J5T8Z61 Returned Code 7 Thanks, -- Myron Hoeckle UCS Senior Tech Western Oregon University Phone: 838-8925 mhoeckle@wou.edu	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 02:47 PM	HDD test return code 7	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 02:41 PM	starting HDD test	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 02:10 PM	backed up one document and he said he wanted "something the math department gave them..." whatever that means	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 09:32 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Dec 11, 2006 09:32 AM	machine is on my desk	Add Attachment
Courtney Wehner	Dec 11, 2006 08:59 AM	This computer is located in 405 and it was working on Friday.	Add Attachment