Service Request Ticket - # 18324

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2006 09:01 AM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050085[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. C72WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:B2:4F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Dec 11, 2006 11:50 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Dec 11, 2006 11:50 AM 
I disabled the WMI service and I disabled the Dell
OpenManager software which was reporting the disk
capacity decrease. (Caused by removing external
hard drives.)
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Courtney Wehner Dec 11, 2006 10:46 AM 
He called back and said that when he bypassed the 
first error message, he got another: "Could not 
be written" He said that this message was what 
was the problem last week.
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Courtney Wehner Dec 11, 2006 09:03 AM 
He is able to use the machine but he recieved 
this message a couple of times last week so he is 
leaving it up on the screen so one of the techs 
can see it. He will be in this morning.
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