Service Request Ticket - # 18329

Service Request Ticket - # 18329

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Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Dec 11, 2006 09:59 AM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050921 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro K550dtn Printer #C8158A#A2L
	Serial No.	MY59D140B8	Location	PDR
	Model	C8158A	Hostname
	Notes	duplexing, extra 350 sheet tray	Ink/Toner Refill
	Wired NIC	00:15:60:46:64:05

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jan 18, 2007 09:13 AM	Finally got a hold of her. she replaced the print heads herself and the problem is resolved. Closing ticket.	Add Attachment
Michael Orr	Jan 09, 2007 04:51 PM	Called and left a vm to check in on this ticket. Asked if she'd gotten the print heads yet and needed us to install them or what.	Add Attachment
Michael Orr	Dec 12, 2006 04:41 PM	Looks like the problem is with the print heads. This is an item she needs to order through her department. I left a vm telling her to order the print heads and let us know when they arrive so we can take care of this for her. Putting the ticket on hold until she gets back to us about the print heads.	Add Attachment
Michael Orr	Dec 12, 2006 03:59 PM	**This is an email** This is Mike from UCS. I was up in your office working on your printer earlier today. I just wanted to email you to let you know where we're at. I've run all the utilities associated with your printer and updated the driver to the newest version. The utilities were able to fix some of the problems. The cyan now seems to print correctly and there are no longer lines through the images. However the red is still printing as brown. For the time being I'm going to ask my boss if he has any ideas regarding troubleshooting. I also think it would be a good idea for us to install a new magenta ink cartridge for your printer and see if that resolves the problem. I was going to ask you to do this while I was up there, but I couldn't find you. Please call 88925 if you're available again this afternoon and I can come up and we can try to replace the ink right away. Feel free to email me or call 88925 if you have any questions. The helpdesk ticket number is 18329. Mike Orr UCS Tech	Add Attachment
Michael Orr	Dec 12, 2006 03:59 PM	Reinstalled the printer driver with the latest version. Ran the 4 built in utilities. Some problems seemed to be resolved but any red color is being printed as brown. Was going to ask her to swap out the ink cartridges, but she had left her office. I waited 10 minutes but she hadn't come back. I've emailed her with some info and will post that above. Going to talk to Joe about the problem when he comes back to the office and see if he has any ideas.	Add Attachment
Michael Orr	Dec 12, 2006 02:09 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Dec 12, 2006 02:09 PM	Heading over to take a look.	Add Attachment
Courtney Wehner	Dec 11, 2006 10:00 AM	She said that she tried cleaning it but that did not make a difference. It is located in 211.	Add Attachment