Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Dec 11, 2006 12:18 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050319 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	406R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License
	Wired NIC	00:12:3F:97:18:B4

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Dec 12, 2006 01:16 PM	She e-mailed me back and said it was working.	Add Attachment
Brad Dougherty	Dec 12, 2006 11:34 AM	I got the fonts installed. I'm going to give her a call back and let her know.	Add Attachment
Courtney Wehner	Dec 12, 2006 11:28 AM	She called back and said that she is there now	Add Attachment
Brad Dougherty	Dec 12, 2006 09:14 AM	I called and left her a message requesting a copy of the e-mail.	Add Attachment
Jonathan Guillen	Dec 11, 2006 02:40 PM	She called back. After she heard that this task had been worked on, she pulled up an email in outlook but the Korean characters were still be represented with boxes, etc.	Add Attachment
Brad Dougherty	Dec 11, 2006 02:20 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Dec 11, 2006 02:20 PM	I think I installed the language packs properly. I left her a message asking her to call me back to verify that it worked.	Add Attachment
Jonathan Guillen	Dec 11, 2006 12:20 PM	She is working on a project and needs this capability. She is also wondering if when she goes to print documents with these characters that these characters will be printed properly.	Add Attachment