Service Request Ticket

Service Request Information

CONTACT	Name	Turner, Judy	Date	Dec 12, 2006 03:38 PM
	Department		Phone	88327
	Location		Email	turnerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030664 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	F660Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:0C:F1:E9:B6:1C

TECHS	Submitted by	Alex Ichinoe	Contact	ichinoea@wou.edu	88238
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Dec 14, 2006 02:32 PM	She said she's deleted a bunch of e-mails lately and hasn't had any problems since. Closing the task.	Add Attachment
Jonathan Guillen	Dec 13, 2006 03:56 PM	She is back in her office until 6. She will be in the office tomorrow 9-10 am, 1-6 pm	Add Attachment
Brad Dougherty	Dec 13, 2006 03:28 PM	I called her again and left another message. I must have missed her.	Add Attachment
Jonathan Guillen	Dec 13, 2006 01:38 PM	She called. She is back in her office except from 3-4.	Add Attachment
Brad Dougherty	Dec 13, 2006 12:33 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Dec 13, 2006 12:33 PM	I was able to replicate the crash on her machine but only under her e-mail / calendar account. I have a feeling that she may have received an e-card that contained Java script which is causing explorer to crash. I've seen this same problem before with Debbie Braun and a few other people on campus. I'm going to call her back and leave a message asking her to call me back when she's back in the office.	Add Attachment
Alex Ichinoe	Dec 12, 2006 03:39 PM	Once or twice a day IE7 is crashing. I am not able to reproduce the error and she can not give any reproducible steps.	Add Attachment