I didn't get anywhere on this machine. Its going
to need to come in for maintenance.

I'm working on her machine remotely right now.

User called back. She now has an error "Windows 
Update has failed.."

Couldn't replicate the problem. System was running
fine. Set the page file to system managed rather
than 384MB on the off chance it was a memory
overflow error.

Updated sophos and ran ad aware. Found 151 spyware
items including some registry keys. Let it delete
those files.

System seems to be running fine so I'm going to
close the ticket for now. She said she'd call back
in if it happened again and write down exactly
what she was doing and what the error said before
she calls/emails us.

She was very happy with our prompt service.

Going to take a look at it.